Privacy Policy
Privacy Policy
Satchwell Exports Ltd (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or services.
1. Who we are
- Data Controller: Satchwell Exports Ltd
- Registered address: White Timbers, Kings Coughton, Alcester, England, B49 5QD
- Company number: 16831390
- Email for privacy enquiries: privacy@satchwellexports.com
2. What personal data we collect
| Category | Examples |
|---|---|
| Identity data | Name, job title, company name |
| Contact data | Email address, phone number, billing address |
| Transaction data | Services purchased, payment history (we do not store full card details) |
| Technical data | IP address, browser type, cookies (see Cookie Policy) |
| Enquiry data | Product type, destination country, certification requirements |
3. How we collect your data
- Direct interactions (contact form, email, phone)
- Automated technologies (website cookies)
- Third parties (e.g., Companies House, APHA for certificate verification)
4. How we use your data
| Purpose | Legal basis (UK GDPR) |
|---|---|
| To provide export certification services | Contract performance |
| To respond to enquiries | Legitimate interests |
| To invoice and collect payment | Contract performance |
| To comply with customs/export laws | Legal obligation |
| To improve our website | Legitimate interests |
5. Who we share your data with
We may share your data with:
- Certifying authorities (APHA, Plant Health & Seeds Inspectorate, local authorities) – required to obtain certificates
- Payment processors (Stripe, PayPal, or bank) – for transaction handling only
- Legal/regulatory bodies – if required by law
We never sell your personal data to third parties.
6. How long we keep your data
- Enquiry data: 2 years after last contact
- Client transaction data: 7 years (for tax and accounting purposes)
- Certificate copies: 5 years (regulatory reference)
7. Your legal rights
Under UK GDPR, you have the right to:
- Access – request a copy of your data
- Rectification – correct inaccurate data
- Erasure – request deletion (where no legal obligation to retain)
- Restrict processing – limit how we use your data
- Object – to direct marketing
- Data portability – receive your data in a machine-readable format
To exercise any right, email privacy@satchwellexports.com. We will respond within 30 days.
8. Data security
We use secure servers, encrypted email where possible, and access controls. No method of internet transmission is 100% secure, but we follow industry best practices.
9. Children's data
Our services are for business-to-business (B2B) export professionals. We do not knowingly collect data from anyone under 18.
10. Changes to this policy
Any material changes will be posted here with an updated “Last updated” date.
- Last updated: 12-May-2026